Terms and Conditions Interwin

1 Introduction

Welcome to interwin, an online betting and gaming platform built exclusively for players in Malaysia. These Terms and Conditions ("Terms") govern all aspects of platform usage, including the website, mobile app, games, and all services provided by interwin.

Interwin operates as an online entertainment platform offering a wide range of games including slots, Live Casino, Sports Betting, Bingo, and more. The platform is purpose-built to meet the needs of Malaysian players in terms of language, payment methods, and game selection.

These Terms shall be read together with Privacy Policy and Responsible Gaming Policy Interwin, all of which together form the entire agreement between you and Interwin.

2 Member Eligibility

To register and use the interwin platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be on the self-exclusion list of any recognised gambling authority.
• Not be represented by any other individual when registering or using the account.
• Playing in a personal capacity and not as a representative or agent of any third party.

Interwin reserves the right to request age verification at any time. If it is found that an underage player has used the platform, all transactions will be voided, the account will be terminated immediately, and any associated funds will be handled in accordance with applicable laws.

3 Account Registration

Each player is only permitted to hold one active account at interwin. Holding multiple accounts is strictly prohibited and may result in the termination of all such accounts along with the forfeiture of any balances or wins.

During registration, you are required to:

• Provide truthful, accurate, and up-to-date personal information, including your full name, date of birth, email address, and phone number.
• Create a strong password and keep it confidential from third parties.
• Submit the required identity verification documents (KYC) when requested by interwin.
• Notify interwin immediately if there are any changes to your personal information.

Interwin conducts a rigorous KYC verification process to confirm player identity and prevent fraud. This process includes submission of a valid identity document and proof of current address. Withdrawals may be held until the KYC process is complete.

You are fully responsible for all activities that occur in your account. If you suspect your account has been accessed without authorisation, contact the Interwin support team immediately.

4 Deposit & Payment

Interwin accepts deposits via a range of local payment methods including online banking, DuitNow, Touch 'n Go eWallet, and other methods listed on the platform. All deposits are processed in Malaysian Ringgit (MYR).

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Deposited funds are typically available in your account within seconds to a few minutes, depending on the payment method.
• Interwin does not charge any processing fees on deposits; however, your financial institution may impose its own charges.
• All deposited funds must originate from a legitimate source and belong to the registered player.
• Interwin reserves the right to reject any deposit suspected of originating from illegal activity or fraud.

5 Withdrawal

Interwin is committed to processing all valid withdrawal requests within the promised timeframe. Players may submit a withdrawal request at any time through their account.

• Withdrawals may only be made to the same account or payment method used for the deposit ("same-source policy").
• Full KYC verification is mandatory before your first withdrawal is processed.
• Minimum and maximum withdrawal limits apply — check your account for the latest limits.
• Interwin reserves the right to request additional verification for large withdrawals.
• Processing time depends on the selected withdrawal method.

If there is suspicion of fraudulent activity, money laundering, or a breach of the Terms, interwin reserves the right to suspend withdrawal processing while an investigation is conducted. Players will be notified via email or the platform's internal messaging system.

6 Bonus & Promotions

Interwin offers a variety of bonuses and promotions from time to time. Each bonus offer is subject to specific conditions stated in the relevant bonus terms. By claiming any bonus, you agree to comply with those terms.

• All bonuses are subject to wagering requirement that must be met before bonus funds or wins derived from bonus funds can be withdrawn.
• Bonuses may not be combined unless explicitly stated in the relevant promotion terms.
• Interwin reserves the right to modify, suspend, or terminate any bonus offer at any time without prior notice.
• Bonus abuse — including opening multiple accounts, using automation software, or exploiting the system — will result in account termination and forfeiture of all related bonuses and wins.
• Bonuses offered are for the use of registered players only and are non-transferable.

7 Game Rules

All games available on interwin have their own rules, which can be found within the respective game interface. Players are responsible for understanding the rules of each game before placing any wagers.

• All game outcomes are final once the relevant round or match has fully concluded.
• In the event of a technical error during a game, interwin reserves the right to void the affected round and return the wagering value to the player.
• Interwin uses an independently audited Random Number Generator (RNG) to ensure the fairness of all RNG-based games.
• For sports betting, all events are subject to the specific rules of the relevant sports category as stated on the platform.
• Wins resulting from software malfunctions or system errors will not be paid out and will be considered void.

8 User Conduct

Players are expected to interact with the platform and other players in a respectful and responsible manner. The following are strictly prohibited on interwin:

• Using automation software, bots, or any tools designed to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes or cheat the system.
• Using offensive, threatening, or abusive language in the chat or when communicating with the support team.
• Attempting to hack, breach, or disrupt Interwin's technical infrastructure.
• Disclosing account information to third parties or sharing your account with other individuals.
• Using the platform for any illegal activity or activity that violates Malaysian law.

Violation of any of the above rules may result in a warning, temporary suspension, or permanent account termination, depending on the severity of the breach. interwin also reserves the right to report any illegal activity to the relevant authorities.

9 Account Termination

Termination by Player: You may close your Interwin account at any time by contacting the support team. Prior to closure, all active wagers will be settled in accordance with the relevant rules, and any valid balance will be processed for withdrawal.

Termination by interwin: Interwin reserves the right to suspend or terminate an account without prior notice if:

• There has been a violation of any section of these Terms.
• The player provided false information during registration or the KYC process.
• There is evidence of fraud, money laundering, or other illegal activity.
• The player is found to be under 18 years of age.
• Account has been inactive for an extended period with no activity.

In the event of termination due to a breach, Interwin reserves the right to forfeit any bonuses, bonus winnings, and funds associated with the violating activity.

10 Limited Liability

Interwin provides a platform built to high technical standards and is committed to maintaining service availability at all times. However, as with any online platform, occasional technical disruptions may occur.

• Interwin is not liable for any losses resulting from internet disruptions on the player's end.
• Interwin is not liable for any betting decisions made based on a misunderstanding of game rules.
• Any information displayed on the platform is for informational purposes only and should not be considered financial or investment advice.
• Interwin makes no guarantees regarding game outcomes or financial returns from betting activity.

11 Responsible Gaming

Interwin takes its commitment to responsible gaming seriously. We believe that betting should remain an enjoyable form of entertainment, not a source of stress or financial difficulty.

The interwin platform provides the following tools to help players manage their gaming activity:

• Deposit Limit: Set a limit on how much you can deposit per day, week, or month.
• Wagering Limit: Set a maximum wager amount per gaming session.
• Loss Limit: Set a maximum loss limit for a specified time period.
• Self-Break: Take a temporary break from the platform for a duration of your choosing.
• Self-Exclusion: Exclude yourself from the platform entirely for an extended or permanent period.
• Reality Check: Receive periodic reminders about the time and money spent in the current session.

If you feel that your gaming habits have become a problem, we encourage you to use the self-exclusion tool and seek professional help. More information is available on the Responsible Gaming ours.

12 Terms Amendment

Interwin reserves the right to update, modify, or replace any part of these Terms at any time. Any material changes will be communicated to players via registered email or a clearly displayed notice on the platform.

Continued use of the interwin platform after any amendments to the Terms take effect will be deemed acceptance of the revised Terms. It is the player's responsibility to review the Terms periodically to stay informed of the latest applicable terms.

If you do not agree with any amendments made, you have the right to close your account and withdraw any valid balance before the amended terms take effect.