Login Guide
Everything You Need to Know About Logging In at interwin
Logging in to Interwin should be the easiest part of your gaming day — not something complicated or time-consuming. Occasionally, minor situations can arise, such as a forgotten password or logging in from a new device. This guide will help you navigate all those scenarios so your gaming experience is never disrupted.
First Login After Registration
If you have just finished registering your Interwin account, the first step is to verify your email address or phone number via the OTP code sent to you. Once verification is complete, you can log in directly using the credentials you registered with.
On your first login, you are encouraged to complete your account profile immediately and begin the KYC process. A completed KYC is required for withdrawals and to increase your account limits. The process is straightforward — only a clear copy of your MyKad or passport and a recent proof of address are needed.
Forgot Your Password — Don't Panic
It happens to everyone. If you forget your Interwin password, click the "Forgot Password" link below the password field. Enter your registered email address or phone number and we will send you instructions to set a new password.
The password reset process usually completes within a few minutes. Make sure to check your Spam folder if the reset email doesn't appear in your inbox. Once your new password is set, log in as usual and consider using a password manager to prevent this from happening again.
Login from Mobile
The interwin platform is designed to work seamlessly across all screen sizes. You can log in directly from your mobile browser without installing any app. However, for the best experience, download the official interwin app for Android or iOS, which offers an optimised interface and push notifications for the latest promotions.
Login from a New Device
When you log in from a device you have not used before, Interwin's security system may request additional verification via OTP to your phone number or email. This is a standard protective measure and does not indicate any issue with your account. Make sure your phone number and email address in your profile are always up to date so that this verification process runs smoothly.
Account Blocked — What Should You Do?
An Interwin account may be temporarily blocked for several reasons — too many failed password attempts, suspicious activity, or at the player's own request via the self-exclusion feature. In most cases, this is temporary.
If your account is blocked and you are unsure why, the best step is to contact Interwin's customer support team, which operates 24/7. Have your identification details ready to speed up the verification process. Our team will help resolve the issue quickly and professionally.
Important Reminder: Interwin never sends emails or SMS messages asking you to log in via a link and re-enter all your sensitive information. If you receive such a communication, it is a phishing attempt. Please report it to our support team.
