Official Documents

Privacy Policy Interwin

Your privacy is our priority. This document transparently explains how interwin collects, uses, stores, and protects the personal data of every Malaysian player using our platform.

Updated: January 2026
Full Data Encryption

All personal data you submit to interwin is protected with 256-bit SSL encryption. Data cannot be read by any third party while in transit between your device and our servers.

No Data Sales

Interwin does not sell, rent, or share players' personal data with third parties for marketing purposes. Your data belongs to you — we only use it to operate our services.

Full Player Control

You have the right to access, update, correct, or request deletion of your personal data. The Interwin team will process your request within the stipulated timeframe.

Secure Data Storage

Data is stored on servers protected by layered access controls. Only authorised personnel may access player information, and all access is logged for audit purposes.

Breach Notification

In the event of any security breach affecting your data, interwin will notify you within the timeframe required under applicable law.

Legal Compliance

The Interwin Privacy Policy is drawn up in accordance with applicable data protection laws and is updated periodically to ensure ongoing compliance.

Key Summary: Interwin takes your privacy seriously. We collect only the data that is necessary, use it for the stated purposes, do not sell it to third parties, and give you full control over your personal information.

1 Introduction

Interwin ("we", "Platform", "Interwin.pw") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy transparently explains how we collect, process, store, disclose, and protect your personal information when you register, use, or interact with Interwin's services.

By using the Interwin platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further enquiries.

This policy applies to all services provided through the Interwin.pw website, Android and iOS mobile apps, and any communication channels used by Interwin to interact with players. It should be read together with Terms and Conditions us.

Language Note: This Privacy Policy is written in English for the convenience of Malaysian players. Should you have any questions regarding the meaning or interpretation of any provision, our support team is ready to assist.

2 Data We Collect

Interwin collects various types of information to enable us to provide, protect, and improve our services. The following are the categories of data we collect:

2.1 Information You Provide Directly

  • Registration information: full name, date of birth, email address, phone number, username and password.
  • KYC Information: a copy of your identity document (MyKad), passport or other valid ID; proof of address such as a utility bill or recent bank statement.
  • Payment information: bank account details, e-wallet account numbers (Touch 'n Go, DuitNow), and details of any other payment methods you use for deposits.
  • Communications: chat transcripts with customer support, emails, complaints and any feedback you submit.

2.2 Information Collected Automatically

  • Usage data: game history, wagering amounts, wins and losses, session duration and account activity.
  • Technical data: IP address, browser type, operating system, device type, screen resolution and language settings.
  • Location data: general location based on IP address for geo-compliance purposes.
  • Cookie data: information collected through cookies and similar tracking technologies (explained further in Section 5).
Data Category Primary Purpose Legal Basis
Personal Information Identity verification & account management Contractual compliance
KYC Documents Age verification & fraud prevention Legal obligations
Payment Information Deposit & withdrawal processing Contractual compliance
Usage Data Platform improvement & analytics Legitimate interests
Technical Data Security & fraud prevention Legitimate interests

3 How We Use Your Data

Interwin uses collected data solely for legitimate and necessary purposes in order to operate the platform effectively. The primary purposes for data use are as follows:

  • Account management: register, verify and manage player accounts, including the login process and account security.
  • Transaction processing: process deposits, manage withdrawals and maintain complete financial transaction records.
  • Service delivery: provide access to all available games and platform features.
  • Legal compliance: fulfil legal obligations relating to KYC, anti-money laundering (AML) and other compliance requirements.
  • Platform security: detect, prevent and investigate fraudulent activity, multi-account use or any security threats.
  • Service communications: send important notifications regarding accounts, transactions, policy updates and relevant technical information.
  • Platform improvement: analyse usage patterns to improve the platform's design, performance and features.
  • Customer support: process and respond to enquiries, complaints and assistance requests from players.

Interwin does not use your data for third-party marketing purposes. Any marketing communications from Interwin itself will include an easy-to-use unsubscribe option.

4 Data Sharing with Third Parties

Interwin does not sell, rent, or trade players' personal data to any third party. However, in certain specific circumstances, we may need to share data with the following parties:

  • Payment service providers: to process deposits and withdrawals. These providers are subject to strict confidentiality agreements.
  • Gaming service providers: minimum technical information required to run games from providers partnering with interwin.
  • Identity verification service providers: third parties that assist with KYC and AML verification processes.
  • Competent authorities: when required by law, court order or an authorised regulatory body.
  • Technical service providers: such as cloud services and infrastructure used to operate the platform, subject to strict data processing agreements.
Our Commitment: Every third party that receives interwin player data is required to sign a strict data protection agreement and may only use that data for specific permitted purposes. They are not allowed to use interwin player data for their own purposes.

5 Cookies & Tracking Technologies

Interwin uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and ensure platform security. Cookies are small text files stored on your device when you visit the website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functionality — login, session security, and verification. Cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how you use the platform to help us improve performance and functionality.
  • Preference Cookies: Saves your preference settings such as language, theme, and display preferences so you don't have to reconfigure them each time.
  • Analytics Cookies: Helps us understand overall usage patterns to improve the platform experience.

You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

6 Data Storage & Security

Interwin implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

Technical Security Measures

  • 256-bit SSL encryption for all data in transit between your device and our servers.
  • Encryption of data at rest for sensitive information stored in the database.
  • Layered access control — only authorized personnel with legitimate business needs can access player data.
  • Continuous security monitoring and intrusion detection systems.
  • Regular security testing including penetration testing by independent experts.
  • Regular data backups and a tested disaster recovery plan.

Data Retention Period

Interwin retains personal data only for as long as necessary for the purpose for which it was collected. Financial transaction records and KYC documents are retained in accordance with applicable legal requirements. Inactive account data is handled in accordance with the account termination policy stated in Terms and Conditions.

When data is no longer needed and there is no legal obligation to retain it, Interwin will delete or anonymise that data in a secure manner.

7 Your Rights as a Data Subject

As an interwin player, you have the following rights regarding your personal data. To exercise any of these rights, contact the interwin support team and we will process your request within a reasonable timeframe.

Right of Access

You have the right to request and receive a copy of the personal data that Interwin holds about you. We will provide this information in a readable format.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request immediate correction. You may also update your basic information in your account settings.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data. However, this right is subject to record retention obligations prescribed by law.

Right to Restriction of Processing

You may request Interwin to restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of your data.

Data Portability Right

You have the right to receive the personal data you provided to us in a structured, machine-readable format, and to transfer it to another controller where applicable.

Right to Object

You may object to the processing of your personal data in certain circumstances, particularly where processing is based on legitimate interests rather than a contractual or legal obligation.

8 Children's Data

The interwin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we become aware that we have collected data from a minor, we will take immediate steps to delete that data and terminate the relevant account. If you believe we may have inadvertently collected data from a child, please contact our support team immediately.

Parents and guardians are responsible for monitoring their children's internet use and ensuring that minors do not gain access to online gambling platforms.

9 Changes to the Privacy Policy

Interwin reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to players via a notification on the platform or by email to your registered address, at least 30 days before the changes take effect.

Updated policies will be displayed on this page with a new update date. We encourage you to review this Privacy Policy periodically to stay informed of Interwin's latest privacy practices.

Continued use of the interwin platform after changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account.

Version History: The current version of this Privacy Policy takes effect from January 2026. If you require a copy of a previous version for reference, please contact our support team.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how interwin handles your personal data, our team is ready to assist.

For privacy-related enquiries, you may contact the interwin support team via:

  • Online support system accessible directly from the interwin platform — available 24 hours a day, 7 days a week.
  • Official email Interwin as shown at the bottom of this page — we aim to respond within 48 business hours.
  • Live Chat accessible via the support icon at the corner of the platform.

When contacting us regarding privacy, please clearly state the type of request or enquiry so we can direct it to the right team and process it more efficiently.

Response Time: We aim to respond to all privacy-related enquiries within 48 business hours. For more complex requests such as data deletion or right of access, processing may take longer and we will keep you informed of the progress.

Your Privacy is Guaranteed — Enjoy a Safe Gaming Experience at interwin

With industry-grade data protection and our commitment to player privacy, you can play on Interwin with full confidence that your personal information is always kept safe and confidential.

Platform for users aged 18 and above only. Bet responsibly.

Bahasa Melayu